(31st September 2020)
These prices are for enrolled, funded patients.
There is a $10 surcharge for appointments on Saturday.
Phone and video consultations are the standard consult fee
(but may be reduced depending on time taken / complexity).
You can request repeats of your regular medications by calling or leaving a voicemail message with our nursing team, which will be ready in 48 hours.
Urgent prescriptions will be ready in 24 hours. If we have any queries about your script, we will call you back.
Please note that all repeat script requests will only be done at the prescribing Doctor's discretion.
If requesting a controlled drug prescription, there will be an additional $7.50 charge for the courier bag (we are unable to put these in the post).
Some types of services (e.g. Driver's Licences, Diving Medicals, Employment Medicals) may be charged at a higher rate as we do not receive Ministry of Health funding for this, and may require extra time for paperwork and form completion. Please let our receptionist know at the time of booking.
Payment is expected on the day of consultation. Late payments may incur extra charges. We accept cash, cheque, EFTPOS, Visa and Mastercard (please note that credit card payments have a 3% surcharge).
We also accept online banking transfers. Our account number is: 12-3252-0058771-00. Please use your name as the reference.
How to Enrol
All you need to do is fill out the enrolment form, drop it in to us or scan and email it to firstname.lastname@example.org.
At your first appointment, please bring your passport (+/- relevant visas) or birth certificate to confirm your eligibility for healthcare in NZ.
We will then request for your notes to be transferred through to us (which we usually receive within 2 weeks).
We charge $82 for first appointments for adults, and $33 for children (under 18). This is so we can get to know you properly, and take a detailed medical history, to give you the best possible service.
It also helps us cover costs for administrative time spent for the doctor to review your past records and make sure we have all of your health information correct.
Some other services may be able to be provided free of charge, through funding from our PHO or the Ministry of Health. This may include:
Free Annual Review for patients with Diabetes
Sexual Health Consultations for some patients 22 and under (including STI checks, contraception and the morning after pill)
Free Annual Flu Vaccines for eligible patients
Extended consults for acute mental health issues, and ongoing funded follow up visits
Maternity care (first trimester only)
Southern Cross Health Society Easy-claim (“Easy-claim”) is a convenient way for Southern Cross members to claim for eligible healthcare services at the time of purchase, without completing a claim form.
Simply present your Member card at the counter when you are purchasing eligible healthcare products and services. If your plan covers the product or service and it qualifies, they will reimburse us directly.
If you have any questions or would like further information on Easy-claim call Southern Cross on 0800 800 181 (Monday to Friday 8am – 6pm).