Myindici Patient Portal

You may have seen recent news about a security incident involving a patient portal used by some healthcare providers. We want to reassure you that this did not involve our systems.

The Indici system we use, including the myindici patient portal, has not been affected, and your information remains safe and secure.

Protecting your personal and health information is very important to us. Our provider has assured us that they have strong security measures in place to protect your data, monitor for unusual activity, and respond quickly if any issues arise. They also operate in line with New Zealand privacy laws and strict security standards.

If there were ever a situation that affected your information, we would assess it promptly and keep you informed.

Holiday Hours Reminder

Hobsonville Family Doctors will be closed from 3pm Wednesday 24th December 2025, reopening on Monday 5th Jan 2026.

We will not be processing any prescription requests (including voicemails or emails) during this time, and portal prescription requests will be deactivated.

To ensure you have an adequate supply of your medications, please submit any routine prescription requests well in advance - before 12pm Monday 22nd December.

Thank you for all your support this year!

The team at Hobsonville Family Doctors

If you need medical care over the break:

Your options include:

• Healthline is a free service to call for health advice and information on 0800 611 116.

• Virtual appointments are available through CareHQ via your Indici patient portal. Southern Cross members can book through your MySouthernCross app. 

• PocketLab is another great telehealth service available for any health concerns over the break.

• For more urgent or in person care, you can go to North Shore or Waitakere Hospital, or White Cross Henderson at 131 Lincoln Road, which is a 24/7 walk-in clinic.

December Update

Kia ora whānau,



In this update you will find:

• Team updates

• Holiday opening hours

• Boost your wellbeing - support is available

• Updates on measles protection for you and your family

• AI at HFD

• Visiting Specialists

• Appointments

• Prescribing Changes



Ngā mihi nui,

The team at Hobsonville Family Doctors

Opening Hours

We are now opening from 7am on Mondays and Wednesdays due to popular demand. We also continue to open late on Thursdays until 7pm. 



Our opening hours are:Monday 7am - 6pmTuesday 8am - 5pmWednesday 7am - 6pmThursday 8am - 7pmFriday 8am - 5pm

Team Updates

We're absolutely delighted to announce Dr Andrew Lott will join HFD on 12th January. Andrew completed his medical training in Auckland and has worked in both New Zealand and Australia across general practice and urgent care. His areas of interest include paediatrics, travel medicine, and preventative health, with a strong focus on healthspan and lifestyle medicine. He believes that good health is about more than treating illness - it’s about helping people thrive through everyday habits. He encourages a balanced, holistic lifestyle approach to wellbeing that harnesses nutrition, functional movement, restorative sleep, and effective stress management. Outside of medicine, Andrew is married with three young children and a Labrador who keeps the family active. He enjoys trail running and mountain biking, and brings this same enthusiasm for movement and the outdoors into his approach to patient care.



We are sad to announce Dr Carolyn Bulman is leaving Auckland at the end of 2025. Carolyn has been a valuable member of the team and we wish her all the best.

Holiday Opening Hours

To allow our staff time to rest and recuperate with family we are reducing our opening hours over the holiday period with limited capacity for routine appointments. 



Please ensure you organise repeat scripts and book doctors appointments well in advance to avoid any holiday hiccups.



We will be closed from 3pm on Wednesday 24th December, and reopening Monday 5th January.



Healthline is a completely free service to call for health advice and information 0800 611 116.



Virtual appointments are available through CareHQ via your Indici patient portal or for Southern Cross members please book through your MySouthernCross app. PocketLab is another great telehealth service available for any health concerns over the break. 



If you do need to be seen urgently, you can go to Waitakere Hospital, or White Cross Henderson at 131 Lincoln Road, which is a 24/7 walk-in clinic.



Upcoming Changes to Prescribing Laws

From early 2026, prescribing legislation will change to allow for prescriptions longer than 3 months. Safe, high quality care is really important to us at HFD, and so we will only be issuing prescriptions longer than 3 months for in person consultations, for medications and conditions that don’t need as much monitoring. All portal / phone / email prescription requests will be for 3 months by default.



Please also note that the maximum amount of medications that can be dispensed from the pharmacy is a 3 month supply at a time.



ADHD Legislation Changes

From 1st February 2026, GPs with experience managing ADHD will be able to diagnose and start people on ADHD medications, without needing a psychiatrist review first. 



We are looking into providing this as a service at HFD in the future, but cannot yet confirm how this will look. We will provide further details closer to that time.