• Torrance Merkle

Just a quick update reminding everyone that although we are now doing most of our consultations via phone or video consult (via doxy.me), we are fully staffed and very much open for business as an essential service. Links to our digital waiting rooms are available on the front page of our website.

We are also splitting our reception staff, nurses and doctors into 3 'pods' to reduce the amount of potential spread of COVID-19, if one of us were to be exposed.

Opening Hours

Opening hours continue as:

Monday - Friday open 9am - 5pm

Saturdays 9am-12pm.

This allows for staff meeting and admin time 8am - 9am.

Appointments will be scheduled between 9am-12pm, and 2pm-5pm.

We will continue to book routine immunisations, nursing visits (BP checks etc) from 12-2pm.

Waiting Room

Our waiting room only has a few chairs in it now, and we're trying to only have 1-2 patients in the waiting room at any given time, for physical distancing.

We are also giving all patients a mask to wear and hand sanitiser on arrival to the clinic - please bring your own mask if you have one to conserve our limited stock!

Flu Vaccines

Sorry for all the miscommunication here - like all general practices we have been very disappointed by organisation and delivery of these from the Ministry of Health's supply chain. We are expecting new stock to slowly come through, and are vaccinating our highest risk patients first.

We will let you know when we have enough stock to vaccinate everyone else!

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  • Torrance Merkle

Updated: Mar 27, 2020

Opening Hours

Our opening hours have now changed to Monday - Friday open 9am - 5pm, and Saturdays 9am-12pm.

(This allows for staff meeting and admin time 8am - 9am).

Appointments will be scheduled between 9am-12pm, and 2pm-5pm.

All consults will be via phone or video, unless the doctor or nurse advises you to come in.

Waiting Room Policy

We have the front door locked so that only patients we are expecting will be allowed in. Please bring a mask if you have one, and we will get you to use hand sanitiser on entry.

Flu Vaccines

We will keep you posted. We are currently vaccinating our highest risk patients, and then will start taking appointments for a dedicated flu vaccine clinic (with the aim of minimising person to person contact).

Routine Immunisations, Depo-Proveras, etc

We will schedule these between 12pm-2pm Tuesdays and Thursdays.

Phone Communications

We are struggling to cope with both inbound and outbound calls due to external network congestion. Please keep trying or leave a message and we will get back to you.

Script requests

We have dealt with an unprecedented number of script requests this week, and have been trying to action these as fast as we can. Pharmacies are also overloaded, so expect a 48-72 hour turnaround for routine scripts

COVID19 Alert Level 4

You can rest assured that we will be remaining open as an essential service, however we will continue trying to reduce face to face contact wherever possible.

Stay calm and Be Kind!

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  • Torrance Merkle

Due to the Level 3 and impending Level 4 COVID-19 status we are currently postponing all lower priority medical services - for at least the next 4 weeks, or until government restrictions are lifted.

Flu Vaccines are currently being deferred for well patients - we still have plenty of time to start giving these before the Flu season starts (usually around May). If you have a significant medical condition, please contact the nurses and we will try to arrange this for you.

From now, all consultations will be via phone or video by default. We will ask you to come in for assessment if needed, to reduce the number of people coming through the waiting room.

You will also notice that we only have a few chairs in the waiting room now, with 2 metres between each seat.

Current charges are:

$19 for Faxed scripts (we are currently faxing all scripts or dropping them to the pharmacy downstairs)

$25 for Doctor Phone/Video Consults under 5 minutes

Normal consult charge for consultations over 5 minutes

From next week (30th March 2020) we will temporarily be reducing our opening hours from 9am - 5pm. We will continue to open Saturdays for now.

Thanks for your patience and understanding during these trying times!

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Hobsonville Family Doctors

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124 Hobsonville Road, Hobsonville, Auckland 0618

Phone 09 416 8541