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  • Writer's pictureTorrance Merkle

Wednesday 25th March Update

Updated: Mar 27, 2020

Opening Hours

Our opening hours have now changed to Monday - Friday open 9am - 5pm, and Saturdays 9am-12pm.

(This allows for staff meeting and admin time 8am - 9am).

Appointments will be scheduled between 9am-12pm, and 2pm-5pm.

All consults will be via phone or video, unless the doctor or nurse advises you to come in.

Waiting Room Policy

We have the front door locked so that only patients we are expecting will be allowed in. Please bring a mask if you have one, and we will get you to use hand sanitiser on entry.

Flu Vaccines

We will keep you posted. We are currently vaccinating our highest risk patients, and then will start taking appointments for a dedicated flu vaccine clinic (with the aim of minimising person to person contact).

Routine Immunisations, Depo-Proveras, etc

We will schedule these between 12pm-2pm Tuesdays and Thursdays.

Phone Communications

We are struggling to cope with both inbound and outbound calls due to external network congestion. Please keep trying or leave a message and we will get back to you.

Script requests

We have dealt with an unprecedented number of script requests this week, and have been trying to action these as fast as we can. Pharmacies are also overloaded, so expect a 48-72 hour turnaround for routine scripts

COVID19 Alert Level 4

You can rest assured that we will be remaining open as an essential service, however we will continue trying to reduce face to face contact wherever possible.

Stay calm and Be Kind!

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